Terms and Conditions
The following terms and conditions apply to all orders placed with Branded Pads. We will treat each order as an offer by you to purchase goods subject to the terms and conditions.
DELIVERY
Delivery times shown in the product descriptions or stated within a quotation are estimations only. Although Branded Pads tries its very best to ensure that all orders are delivered on time, Branded Pads will not be liable for any losses, costs, damages or expenses incurred by the Customer arising directly or indirectly out of any failure to meet any estimated delivery date.
Branded Pads will not be under any liability in the event that they are prevented or delayed from supplying or making delivery of any goods by any reason or cause beyond their control.
Deliveries take place to the address specified by the customer on making the order. Only on an occasion where a delivery takes place exceeding the estimated timeframe by 14 working days, (deemed as a reasonable period of time), will Branded Pads consider a reprint or refund for any order. Branded Pads solely reserves the right to make this decision on an individual basis.
REFUNDS / CANCELLATIONS
Due to the nature of the products that are sold, refunds for products that are already printed or in the printing process are not possible.
DEFECTS
In the event of a defect to any delivered goods for which Branded Pads are responsible, Branded Pads reserve the right to offer a replacement or reprint. Only in the case of such reprint being unsuitable will Branded Pads offer a partial or full refund. Branded Pads reserve the right to solely decide whether a product is of suitable quality. If any part of an order is used or distributed by the Customer, Branded Pads reserve the right to deem the order as acceptable and therefore no reprint ore refund will be authorised.
Due to the nature of form and pad printing sizes quoted may differ by up to 10% on the printed product therefore if the product has to be an exact size this size must be quoted to us in centimetres at the outset otherwise the goods will be deemed to be satisfactory.
Branded Pads will not accept any defect to an order if the artwork does not meet the Customer’s exact artwork specifications regarding colour mode, format size, colour saturation and bleed. It is the Customer’s responsibility to check these details before placing the order.
If the defect that applies to the finished products is below or up to 10% of the total ordered quantity, Branded Pads reserve the right to deem this product to be of satisfactory quality, and therefore this order is to be accepted.
Claims for faulty goods will only be honoured if the goods are returned to us. We will not issue credits for goods that have been distributed. Please ensure all goods are satisfactory before distribution. It is your responsibility to ensure that the goods are returned to us in the condition they were received – when a fault is accepted by Branded Pads we will meet any reasonable delivery charges incurred for returning the goods to us.
Our products are not suitable for being reprinted on as they are in pad format with an adhesive application. Branded Pads accept no responsibility for loss or damage due to our products being reused through a printer.
CONTENT/INVOICES
It is the Customers responsibility to check the artwork and content for the product ordered.
Branded Pads do not accept any liability for errors within the artwork as it is on the Customers authority and approval that orders go to print. Although Branded Pads create print-ready proofs which are sent back for the Customer to confirm, it is solely the Customers responsibility to check through these proofs for typing mistakes and errors, be this on artwork supplied by themselves or created by Branded Pads.
ARTWORK
If artwork proofs are prepared by us and no order is placed an artwork charge will be invoiced to you to cover artwork time incurred.
FULL COLOUR PRINTING
All reasonable efforts shall be made to obtain the best possible colour reproduction on any order but the variation is inherent in the print process and it is understood and accepted as reasonable that Branded Pads shall not be required to guarantee an exact match in colour or texture by materials supplied by the Customer. With any printed material, slight differences from the original, including screenproofs sent by Branded Pads, or any previous orders, cannot be rejected.
COLOURING
Where specific colouring is crucial, Clients will need to provide Pantone colours or specific CMYK codes in order to ensure the correct colour is achieved. If these are not provided, Branded Pads Limited will print as per the artwork provided / approved.
Please note: correct colouring should be judged purely by the true codes, not by what is visible on screen.
LIABILITY
Although Branded Pads can provide you with a professional opinion, we give no guarantee or make any representations as to the suitability of completed work for a particular purpose whether expressed or implied orally or in writing, except as expressly stated in these terms and conditions.
Except as maybe implied by law and accept in the case of death or personal injury, in the event of any breech of these terms and conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the goods that you have paid for.
We shall under no circumstances be liable for any indirect, incidental, or consequential damages.
